[Solved] Subtitle Timing Out of Sync: My Best Partner episode 28

The subtitles are out of sync. The subtitles are coming on late, after the character has spoken. Please fix. Thanks.

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  • Commento ufficiale

    Hi jja259,

    We're glad to say that this subtitle issue is now fixed!

    Do let us know if you see otherwise and we'll look further into it.

    Cheers,
    Michelle‍

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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these subtitle issues. In order for us to understand the problem, can you please share with us the following information?

    1. Did you mean this show - The Best Partner?
    2. What device you're currently experiencing issues with?
    3. What is the Operating System of this device or computer?
    4. If the issues are happening on the Web, what browser version are you using?

    We look forward to hearing back from you soon.

    Thank you,
    Michelle

     

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  • Hi Michelle,

    1. The Best Partner, episode 28 - when I viewed the episode, the subtitles lagged behind the character's speech (more than half past the episode).

     

    2. Acer laptop computer

     

    3.  Windows 10

     

    4. Not experiencing with other shows, nor the subsequent episodes of The Best Partner nor any other show. I'm using Firefox.

     

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  • Hi jja259,

    Thanks for providing more details about this subtitle issue.

    I forwarded all the information you provided to our team and we expect to have a resolution for this problem soon. I'll be leaving this ticket on-hold while we wait for a response from our team and will provide you with an update when possible.

    Hope this helps for now. Please do let me know if you have any additional questions or concerns.

    Best,
    Michelle‍

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