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[Solved] Subtitles disappearing

I have a Roku TV & Viki/Rakuten is one of my streaming channels. I have been watching 'The Jewel in the Crown' (Dong Yi). 3/4 of the way through episode 39 the subtitles stopped, they came back for the last two minutes or so. I thought no big deal (although I missed some important stuff between the deposed queen & the new cop who is investigating the killing of the head of the welfare office). So I started to watch episode 40, but there still aren't any subtitles. I haven't changed any settings on my TV so I'm confused as to what is wrong? I do not speak Korean, so the subtitles are IMPORTANT!

 

Please can someone help?

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  • Same thing’s happening to me WWW.

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  • What show were you watching? Also, do any of the big whigs at Viki ever come here to help?

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  • subtitles not appearing on some dramas even thought they were old dramas like two years ago.  sometimes while watching 

    the succeeding episodes don't have subtitles.  help

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  • Hi everyone! 

    We're so sorry to read this! To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, please let us know the specific episodes, if not otherwise stated above, you're facing this with

    I'll look forward to your response!

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Joshua,

    I had to 'REACTIVATE' the channel on my TV. But it just seems weird that the subtitles would stop in the middle of an episode (39) & then not be in the next (40). The subtitles came back after the reactivation, but why should I have had to do that? Thanks for responding though.

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  • Hey there bratface

    Thanks for letting me know! Sometimes apps behave weirdly due to glitches and hence reactivating the app helps to solve some issues.

    I'm glad it's working for you now :)

    Cheers,
    Joshua

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