[Closed] Cancelling Subscription doesn't work

I just wanted to do free trial for 7 days, so I subscribed and tried cancelling within 7 days.

 

 

Unfortunately, when I click "Cancel Plan" button at https://www.viki.com/account-settings, it takes me to "How can I view or manage my subscription?" FAQ page (https://support.viki.com/hc/en-us/articles/360000054748), which is completely irrelevant of cancelling.

Could you please check immediately whether my subscription is cancelled successfully so that I don't have to be billed for a year? 

It will be extremely unpleasant experience if I get billed for a year for 7-day free trial because of incorrect redirection link after me clicking "Cancel Plan" already.

 

Existing Request ID #655918

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  • Same... does that problem get solved by now?

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  • Hi mmoonnyoo_698,

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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