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[Closed] Viki apps keeps loading on tv screen

Hi there,
I was using viki to watch kpop on my samsung tv. However once i use the app on my smart tv, screen was normal, only when i choose a video, it keeps loading and wont let me watch any movie.
I have tried to delete apps and reinstall but same thing happened.
Can you support please

Regards,
Sandy

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  • Commento ufficiale

    Hey Sandy,

    Thank you for writing in to Viki Support.

    As of 1 May 2018, we are no longer supporting the Viki app on Samsung Smart TV devices.

    As of today, you will no longer be able to stream videos on the app. The app itself will also no longer be available for download on the Samsung app store.

    We can recommend you other options to watch Viki from your TV, such as Chromecast, Roku, Apple TV, or using a HDMI cable. For more information, you can refer to viki.com/apps for a list of TVs and devices that we do provide full support to.

    Feel free to let me know if you have any other questions or concerns and I'll be glad to help.

    Best,
    Joshua

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