Mad - Why was something I was watching already not Viki Pass Plus and now it is? Service is pissing me off

I have been a paid subscriber for years.  The stupid viki pass plus is now applying to shows which were (as of Friday) not part of viki pass plus.  Now I am halfway through a show and it is saying that it is viki pass plus you must upgrade.  

Also it seems that to upgrade you need abandon and loose your monies which you already paid for viki plass plus and then need to pay 2x for viki pass plus  = you pay for standard and then you pay for the pass plus.  

No phone support and the service jerks people around.  

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