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    Joshua

    Hi Jamiraiqbal2004_922,

    Thanks for writing in!

    Ads help us cover the cost of licensing the shows you like. You can upgrade to Viki Pass which allows ad-free viewing and access to our exclusive content in HD, where available! You can purchase this here.

    You mentioned 'ad blockers' showing up. Could you provide us with a screenshot on what you're seeing? 

    I'll look forward to your reply.

    Cheers,
    Joshua

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  • Avatar
    lutra

    Are you sure it's not active in your browser?

    https://support.viki.com/hc/en-us/articles/229774407-How-do-I-disable-Ad-Blockers-on-Viki-

    About ads, you have a Viki Pass? Or is it a certain video, or channel this happens?

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    amiraiqbal2004_922

    I don't have an ad blocker on my browser. 

    No, I don't possess a Viki pass. It is that the, 3 - 4 consecutive ads pop up every few minutes making it difficult to watch. 

    Hope you can fix the problem, thank you.

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  • Avatar
    lutra

    I can't help you any further I am only a fan of Viki since the Viki staff is not here on weekends I try to help. But if the information given is not relevant for you ... It might be best to make a request at Viki, with information about your device and browser, ... Related channels or videos ...

    Good luck, Viki is flooded with requests at the moment, so be prepared it can take a little longer for them to reply.

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    amiraiqbal2004_922

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    amiraiqbal2004_922

    Here is the screenshot of the ad blocker that you have requested, hope you can fix this problem soon. 

     

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  • Avatar
    Joshua

    Hi there,

    Thanks for your screenshot!

    Could you please take the following steps:

    1. Log out from your account

    2. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser 

    3. Close the browser and restart it again.

    4. Log back into your Viki account

    5. Try again from another browser


    Do let me know how it goes :)

    Cheers,
    Joshua

     

     

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