Timer doesn't let me access a drama till days after

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    Joshua

    Hey there! 

    Sorry to read this! Are you still facing this issue? Please let us know :)

    Cheers,
    Joshua

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    feyfayer

    I will have the chance to check in 4 days, when the drama uploads. I'll let you know
    (I have faced this issue every time the drama was uploaded and I received a message to segment, so I haven't been able to contribute to any of the episodes). 

     

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    feyfayer

    I still haven't been able to check this. 

    I recently got access to the drama when there was a delay and not all the episodes were segmented, but, this was the day after it was uploaded. 

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    feyfayer

    Yes, I am still experiencing this problem T.T 

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  • Avatar
    Joshua

    Hi there! 

    Sorry to read that this is still an issue for you. I'd like to ask if you can take the following steps before trying again:

    1. Log out from your account

    2. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser?

    3. Close the browser and restart it again.

    4. Log back into your Viki account

    5. Try again from another browser

     

    Please let me know how it goes :)

    Cheers,
    Joshua

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    feyfayer

    Hello Joshua, 

    I have tried that before, but that doesn't work for some reason. 

     

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