[Closed] Problem payment

Hi there

1 week ago I joined to Viki with monthly Viki pass plus.

but you guys charged 190 dlls !!! so i request to solve 4 times.

never answer and try to solve my problem.

please solve this ASAP !

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Commenti

9 commenti
  • Commento ufficiale

    Hi there neo_lee_2,

    Thanks for reaching out to us! I sincerely apologize for the delayed response. We've been receiving an abnormally high volume of help requests, along with changes to our support staff, which has caused delays in our response time.

    We've taken note of your request and will be responding to you via email shortly. 

    Cheers,
    Joshua

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  • This is all I found about this matter, don't know what applies to you, but maybe it helps you.

    https://support.viki.com/hc/en-us/articles/201263094-How-do-I-ask-for-a-refund-

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  • Thanks lutra

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  • Sorry to say this, but they accepted my payment for Viki Plus on Mar. 12th, I've made 2 requests to have it resolved or at least explain when my acct. may be setup, but it STILL isn't working! Thought you should know!

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  • Am I too patient!

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  • Ok, I am so sorry!! I'm an idiot! I was signing in to my Google acct. but the acct. was setup for my MSN email acct. Once I signed in to my MSN acct. everything was working! No popup about turning off my Ad Blocker that lasted for 60 seconds since I hadn't turned it off. When I did disable the Ad Blocker, I would have to watch commercials, so I'd just sit and wait until the 60 seconds past.  Now to close the 2 tickets I opened w/them!

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  • Hi rustyrsc,

    Not to worry! We see that your tickets have been closed :)

    Cheers,
    Joshua

     

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  • I was charged $4.99 for the basic plan when I am supposed to get 7 days free trial before being charge $0.99 instead I was charged $4.99 on the first day itself. No answer from you guys as well.

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  • Hi illeaglle_466,

    As this involves Viki Pass, we'll be replying to you via your ticket on the Help Center shortly.

    Thank you,
    Michelle

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