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[Solved] Ad watching last empress as a Viking pass plus subscriber on roku

I watch Viki through my roku primarily and have the pass plus. I was very shocked when the auto roll from episode 1 to 2 of the last empress with Hang Nara all of a sudden popped up an ad saying ad 1 of 1. I am under the impression that my subscription should be ad free. What's going on? I had to get entirely out of viki and reload both the app and the show to start episode 2 to avoid the ad. This isn't right. Please fix viki

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  • Sorry the auto spell put viking instead of viki, smart phones doing their auto correction thinking you don't know what you wanted to type.

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  • Also Jang Mara. Sorry Jang, I know your name isn't Hang

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  • Hey msgmtj_134,

    Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Best,
    Kristie

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  • Me too! I was watching running man and I see ads too. And I'm also a viki pass!

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  • Viki kindly logged me out on both of my rokus and had me log back in using my email - so far it seems to be holding - they said it was because I had logged out or timed out - however, this makes no sense as the rest of the shows I watched were ad free - so I cannot fathom how that argument applies. Something to do with Kocowa shows maybe?  This is literally the first and only time it happened.  Personally, I think it's some kind of inherent glitch within the "improved" viki roku app but not being a tech geek I can't prove that 'theory' other than float a trial hypothesis balloon at this point.  Hope you get yours fixed. Happy Holidays Kelley!

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  • Hi kelley_yang,

    I'm sorry to hear you're seeing ads as well!

    I've contacted you for more information about this. Please follow-up there.

    Cheers,
    Kristie

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