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[Solved] Language Content Changes

Hi,

Problem One: Every time I click the "Help Center" button from my user drop down menu, it comes up in Spanish. It should be in English. If I click the same "Help Center" button at the bottom of a page, the Center comes up in English.

Problem Two: If I transfer from the Segment Timer back to the Subtitle Editor, the subtitle language changes to Chinese and I have to change it to English.

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  • Thanks so much, Irmar. You're a wealth of good information.

    Kristie, I don't think I got that message, can you please send it again?

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  • No problem at all Kristie.

    I did get your message and for now, all my problems have been addressed. Thank you for your prompt and efficient handling of the situation. Jiayou!

    Sincerely,

    Choesook

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  • Hey choesook,

    Thanks for reporting these issues.

    I've contacted you for more information via email. Do get back to me there.

    Thanks!
    Kristie

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  • Ha ha! You too? Welcome to the club! It's been ages I have this problem. In my case, it's related to clicking on a disqus comment which shows the drama's name in a certain language. If I click on it, everything turns to that language. We've had a looong ticket about it, what with screenshot and logs and har files to try and find a reason and a cure. 

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  • Hey choesook,

    So sorry, turns out that email got stuck in my drafts 😅

    Just sent it out. Please let me know if you still don't see it.

    Thanks,
    Kristie

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  • That's great to hear. And thank you so much for your encouragement!

    Jiayou to you too! :)
    Kristie

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