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[Solved] Malfunctioning

hi,

my viki account has been malfunctioning for a week and it hasn’t been fixed yet. 

I paid money so I could watch dramas and despite me contacting viki to fix the problem it’s still happening and I can’t watch dramas. I would like a refund and to cancel my viki subscription. 

Thank you. 

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  • Hey deireadh_f0mhair,

    May I know what malfunction you're experiencing?

    Would you be referring to this issue?

    For us to help fix the problem, could you please let me know the specific shows on which you're experiencing the issue? A short video or screenshots of the issue would be helpful too!

    Cheers,
    Kristie

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  • Yes that’s the issue.

    It happens on every video I watch so there’s no specific video. Although I did send a diagnostic on a show it was happening on. 

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  • Hey deireadh_f0mhair,

    Thank you for getting back.

    I found your diagnostic report you sent and I've forwarded it to the team for them to troubleshoot. While looking at your diagnostic report, I noticed some details and additional problems you reported that we'll need to further check with you.

    I'll be following up with an email on these details.

    Cheers,
    Kristie

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  • Hey, I am having the exact same problem on every video I try to watch. It happens within minutes of starting and keeps getting worse. I have to keep getting out of the video, refresh it, then go back to it, and it starts doing it again within a few minutes. I’m really tired of it too and I’m about ready to cancel if this is not fixed!!!!!!

    Please help!

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  • Hey spicyfam,

    I'm sorry to hear that you're experiencing the same problem as well! I've just sent you an email requesting for the diagnostic report. Please follow-up there.

    Thanks!
    Kristie

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