[Solved] Episode keeps closing out

I'm watching foxs summer & im on episode 18. After a few minutes it just kicks out and closes the whole app out. Same if I fwd the video. I'm watching it from roku. I've tried restarting the roku and it keeps doing this over & over.

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    Hello all,

    Thank you for your patience and understanding while we worked hard on the Roku Beta app.

    We've built this app from scratch to fundamentally address the issues that were affecting our old Roku app, and, most importantly, provide you with the best user experience.

    The new Roku Beta app is now available. To learn how to download and install the app, click here.

    Feel free to let us know about your experience and any feedback you might have regarding the Beta app.

    Best,
    Kristie

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  • Hi annaasayed_410,

    We're aware of this issue on Roku and we're working towards fixing it soon. 

    Our team is also working to create a whole new app to bring you a better experience, but this will time to develop. We'll keep you informed of the progress here. 

    Thanks, 

    Mariliam

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  • I would be seriously thinking of getting a Viki Pass but this roku issue prevents me from doing so. I start watching a show and it closes the App after a few minutes. When I try to get back in, it shuts off almost immediately.

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  • Same issue on my roku. When it will be fixed? Its kinda annoying everytime it suddenly closes the series im watching on viki.

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  • Same here also!! Very annoying!!

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  • same here!

     

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  • I watched like 7 dramas fine but now I have the same issue.  Please advise.

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  • I just started experiencing the same thing. I am really disappointed, because of all of my streaming subscriptions Viki is pretty pricey and I have the most problems.

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  • Just started happening to me today. It was working fine last night and a few days ago. Now it keeps shutting off. What is going on? When will it be fixed?

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  • Same here. I just watched last night and today I haven't been ably to watch at all because of this issue; keeps shutting off!

     

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  •  I am having the same problem and have reported it. Go to top of page and use "submit a request". the more people the faster I think. 

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  • Hi everybody,

    I'm truly sorry for the problems you're experiencing with the Viki Roku app.

    We're working as fast as we can on building a new app that will solve all the issues you're facing on the current one. Due to multiple factors, it will take some time before the new app is released. For more information, please refer to this FAQ.

    We appreciate your kind understanding and patience on the issue.

    Thank you,
    Kristie

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