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[Solved] Upgrading to the Plus Pass

Am I the only one who is having trouble with this new Kocowa add-on. I've been a member for three years and doing the iTunes pay each month and never had a problem. Now since this new change, I have had nothing but problems. I'm almost ready to cancel because this has been so troublesome. Anyone have an idea how I can get help with this issue. Does it take more than 24 hours to get a response?

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    Hey janet_d_foster_163 and ap_tran,

    Both your questions have already been responded to via your Help Center ticket requests.

    If you still experience any problems, please let me know!

    Thanks,
    Kristie

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  • Hello Janet, 

     

    Thanks for getting in touch! Can you let me know what issues you are currently referring to? From our end, your account seems to be in order. Would love to hear what your experience is. Are you being blocked from content? Seeing ads? 

     

    Best, 

    Mariliam

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  • Having the same problem, let me know if you get it worked out

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  • Nobody is saying what the problem is, LOL!

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  • The problem for me is NOT being able to view the episodes which have been paid for, that is, I got the Kocowa add on and I STILL cannot see the remaining episodes!  I have been paying for the Viki for a few years now and since I was unable to view the rest of the episodes on the Kdramas which were restricted I decided to get the plus plus (reference to KOCOWA) and when I try to see those episodes it will not let me, it kicks me out.  It shows me a piece of the episode and boom!  I am out again...it's a new TV with a ROKU.  HELP!!! I am attempted to just see whatever VIKI without Kocowa and Dramafever and forget this NEW and IMPROVED VIKI with KOCOWA...(very unhappy).

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