[Closed] Email changed and account compromised

On Saturday, Jan 16, 2021, my email was changed from mine, to the person that accessed my account. I have been unable to revert it to my former email address. Since then, I have created a new account under the previous email . However, my old account is a paid account, which I am still paying for, and no way to cancel except to call my bank. I have been trying to contact the help center of Viki through multiple attempts, but I have yet to receive any response from them. Is there anyway to actually get in contact with someone? 



2 commentaires
  • Have you tried reachinng out to Viki via Twitter @ https://twitter.com/Viki.

    This is huge soo am following your thread.

    Please kep me posted :-)


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  • Hi rmmlived_116,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!


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