[Closed] Problem with viki ratkutan account

• 

  Michelle (CX)

  1 décembre 2020 09:30

  Hi there,

  Thank you for writing in.

  We're sorry to hear that you're currently experiencing these issues.

  If you are having issues accessing your Viki Pass subscription, please check that you are logged into your account with username okeeffe411_525.

  Otherwise, in order for us to understand the problem, can you please share the following information?

  1. What device you're currently experiencing issues with?
  2. If the issues are happening on the app, what app version are you using? You may find it under Settings.
  3. If the issues are happening on the Web, what browser version are you using?
  4. A screenshot of the issue or any error messages you might see.

  We look forward to hearing back from you soon!

  Thank you,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  carolestar27_228

  27 mars 2022 23:15

  I continually get "the media used features your browser did not support" when I am on Viki which is very frustrating since I pay for this service.  Help!

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• 

  Michelle (CX)

  4 avril 2022 07:49

  Hi carolestar27_228
  
  Thanks for writing in to us with your issue.
  
  We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.
  
  Please help to respond there too as this post will be closed to prevent multiple requests confusion.
  
  Thank you,
  Michelle

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