[FIXED] Issue: Viki Pass Upgrade/Downgrade on Android apps
-UPDATE on 13th August 2020, 16:00 (GMT+8): Issue is now fixed, please refer to the pinned comment below for more details-
We're aware that some users are facing issues seeing their subscription benefits under upgrading/downgrading their Google Play Viki Pass subscription on Android apps.
Our engineers are currently looking into it and will be releasing a fix as soon as possible.
In the meantime, please leave a comment below if you are facing this issue and we'll help to adjust your account accordingly.
Sorry for the inconvenience and thank you for your patience as we work on fixing this!
We will post updates here once the issue is resolved as well.
Note: For other issues related to subscriptions made via Viki.com or iTunes/Roku, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.