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[Closed] Can’t read white subtitles on Viki App
Having trouble reading white subtitles when they appear on white backgrounds. On my Apple TV and Roku they appear inside black boxes but on my projector’s Chromecast they are in white text with no black boxes or outlines. How can I fix this on my Viki App on my iphone? Thanks!
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Hi there,
For more help on how to adjust your subtitle appearance on your iOS device, please refer to this article.
Note: When Chromecasting from the iOS app, to set a background for your subtitles, instead of setting it in Opacity, please do so by setting Text Highlight instead.
Hope this clarifies!
Cheers,
Michelle
That is not working. There is a problem when we send it to the chromecast. On the phone everything is good as you told us, but when you cast it to the chromecast you cant see nothing because the subtitle is plain white
Hi verochun215_103,
Please try to adjust your subtitle appearance on your iOS device settings first. If you're still having the same issues, do share a screenshot of
Thank you,
Michelle
Hello I am having the same issue when using Chromecast. The links from last years comments don’t work anymore. Can you please provide information again on how to change the white subtitles?
Hi starzj_800,
You can try to adjust your subtitle settings on your device first before Chromecasting. This article will provide you with the steps to do so.
If you're still having the same issues after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
Hope this helps!
Thanks,
Michelle
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