[Closed] Issue: Subtitles out of sync

Hi everyone!

We apologise for the inconvenience caused by subtitles going out of sync for certain shows. We are aware of this and the team is currently working on a fix.  

We'll be providing an update as soon as this is resolved.

Do click 'Follow' on the top-right of this post to receive notifications of updates :)

Cheers,
Joshua

Latest Update - The following shows have been fixed:

  • 20th Century Boy and Girl
  • Angel Eyes
  • Blood
  • Bravo My Life
  • Cheer Up
  • Discovery of Love
  • Doctor Stranger
  • Dream High 2
  • Endless Love
  • Go Back Couple
  • God's Gift: 14 Days
  • Healer
  • Heart Surgeons
  • Hi! School - Love On
  • High Society
  • Hyde, Jekyll, Me
  • I Am Not a Robot
  • I Have a Lover
  • I Hear Your Voice
  • Into the World Again
  • Let Me Introduce Her
  • Manhole
  • Mask
  • Master's Sun
  • Moorim School
  • Ms Ma, Nemesis
  • My Heart Twinkle Twinkle
  • My Love from the Star
  • My Lovely Girl
  • My Strange Hero
  • Orange Marmalade
  • Page Turner
  • Pinocchio
  • Radio Romance
  • Remember
  • Rooftop Prince
  • School 2013
  • Secret Door
  • Secret Garden
  • Secret Love
  • Secret Mother
  • Splash Splash Love
  • Switch
  • Take Care of Us Captain
  • The Gang Doctor
  • The Girl Who Sees Smells
  • The Great Doctor
  • The Innocent Man
  • The Last Empress
  • The Merchant: Gaekju
  • The Producers
  • The Undateables
  • The Village Achiaras Secret
  • To The Beautiful You
  • Who Are You
  • Wok of Love
  • You're All Surrounded
  • You're Beautiful
  • Your Honor
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Commentaires

109 commentaires
  • Commentaire officiel

    UPDATE

    Hi everyone! 

    Thanks so much for your patience with us! The following titles and episodes have been fixed. 

    God's Gift - 14 Days 
    Episodes 1 - 16

    Healer
    Episodes 1, 2, 4 - 20
     
    Hi! School - Love On
    Episodes 1 - 20
     
    My Love From the Star
    Episodes 1 - 21
     
    My Strange Hero
    Episode 6
     
    Pinocchio
    Episodes 11 - 20
     
    Secret Door
    Episodes 1 - 24
     
    Shining Inheritance
    Episodes 1 - 28 
     
    Take Care of Us, Captain
    Episodes 1 - 20
     
    The Gang Doctor 
    Episodes 1 - 18
     
    The Great Doctor
    Episodes 1 - 24
     
    The Merchant: Gaekju 2015
    Episodes 1 - 41 
     
    If you still face issues with these episodes, please let me know! 

    Cheers,
    Joshua

     
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  • Who Are You School 2015 , Moorim School , Dream High , Hi! School - Love On , Bel Ami and You're Beautiful has the same problem too. I hope you can fix it too. Thanks in advance :)

    3
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  • Doctor stranger has the same problem too.. i‘m afraid that when the problem is fixed, the drama isn‘t available anymore in my country..

    2
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  • Please fide it for 'Pinocchio" drama also.

    1
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  • Hey guys, 

    Noticed that "The last Empress" and "My love from the Stars" is also out of sync 

     

    Tyvm xx

    1
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  • Bonjour, c'est également le cas pour Hyde Jekyll et Moi et Elle est adorable. Merci d'avance 

    1
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  • Please fix "School 2013" and "Orange Marmalade" too. Thanks in advance

    1
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  • PLEASE FIX DOCTOR STRANGER

    1
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  • Other affected shows: Punch, Heard It Through The Grapevine and Protect The Boss.

    1
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  • Please fix School 2013 :(

    1
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  • Hi everyone,

    Thank you so much for your feedback.

    We hear you and we understand that this has been frustrating for you, and our other affected users. 

    Our engineers are working to fix the root cause and in the meantime, we're working on manually fixing as many of the affected shows as we can.

    We expect the fix of the root cause to be completed within the next two weeks. 

    Once again, we are sincerely sorry for all the inconvenience caused and we appreciate your kind understanding and patience with us.

    Cheers,
    Joshua

     

     

    1
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  • Portuguese subtitles are out of sync too. I'm trying watch doctor stranger but subtitles have delay

    1
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  • Starting today, the subtitles in ALL of the episodes in ALL of the series I have tried out are out of sync in Learn mode.  The Korean subtitles are lagging in all of them.  Please fix soon, thank you so much

     

    EDIT: A lot of it is fixed now, thank you so very much!!  I really enjoy using this to learn Korean, it has helped me so much!  Thank you for making this a feature on your site.

    1
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  • GO Go Squid is having the same problem. 

    1
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  • Go Go Squid Episode 12 subtitles are off by about 3 seconds

    1
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  • In healer is the same problem. Pleas fixing that problem too. Thanks in advance :)

    0
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  • same with My Lovely Girl on iOS app. Thanks!

    0
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  • Subs are also out of sync on My Lovely Girl.

    Thanks! 

    0
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  • Hi,

    Wok of love has still problems from episode 8.

    Thanks in advance.

    0
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  • Last Empress still has out of sync subtitles (for example, episodes 12, 13...)

    0
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  • Hi there lily_neko_chan_796 & dana7, 

    We're working on fixing episode 8 of Wok of Love. So sorry for the inconvenience! 

    For Last Empress, we see on our end that it's back in sync. Please log out and log in of your account and try watching those episodes again.

    Hope this helps!

    Cheers,
    Joshua

    0
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  • Please fix God's Gift - 14 days.

    Thank you in advance!

    0
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  • Please fix "Lovely Horribly" too!


    Thanks!

    0
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  • FIXER "I HAVE A LOVER"

    MERCI

    0
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  • Think there's sub sync issues with Rooftop Prince too.

    Thanks!

    0
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  • Please fix "Healer". Thanks in advance!

    0
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  • PLEASE FIX "I HAVE A LOVER"

    0
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  • Already saw a comment about it, but just for visibility: Doctor Stranger is also affected. Thank you in advance for fixing it and working hard on all of the shows!

    0
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  • Subtitles for Wok of Love episodes 8 and 9 (maybe more? ) are still out of sync 

    0
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  • Subtitles for Mask are out of sync too for every episodes.  Here is the link : https://www.viki.com/tv/26139c-mask

    0
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