No buttons

So while watching. There is no play/pause button. No see comments/ add comments/ don’t see comments button. No change language subtitles button. No rewind/flash forward a few seconds. I’m watching on my iPhone. But it was working fine until yesterday.
I’m still seeing subs and comments but there is no way to pause.

Thanks

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Commentaires

7 commentaires
  • Commentaire officiel

    Hi guys! 

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. Does this occur for all shows? If not, the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What's your device and Operating System?
    3. Screenshot of the issue would be very helpful!

    I look forward to helping all of you soon!

    Best, 
    Joshua

    Note: To respond to thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hello!! I have the same problem but i‘m waiting for support request.. do you also just see this ^ to leave?? And if you skip to next episode then everything is fine.. let‘s find a solution together cuz i really have the same problem!!!

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  • Look up this post maybe it explains, there seems to be some IOS versions no longer supported.

    https://support.viki.com/hc/en-us/articles/203061154-Supported-Devices

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  • @lutra in my cause it doesn’t fit cuz my Iphone is ios 12.1.1 so there shouldn’t be a problem with..

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  • @oreokeks - If what should work, does not work - You should submit a request to Viki

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  • I did already but haven‘t get any response yet

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  • @oreokeks - depends on the numbers of request it can take hours or days, if I don't get any reaction in 1-2 weeks I give my request a new "push", but please don't create an additional one.

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