Répondu
My subtitles are gone
I was watching witch’s love ep 6 and the episode started without subtitles, same with the other episode, but only with this dorama cus the others were just normal, please someone help mee 🙏🏼
Commentaires
Same here, only on some dramas, I was watching Witches Love Ep 3 on IPad. I checked episode 1 and 2 and subtitle were also not working.
Hey guys,
Thanks so much for letting me know!
I've alerted the team and they will be working on fixing it asap!
I'll update you again once subtitles are back to normal.
Cheers,
Kristie
Trying to watch Witch's Love Episode 3 on ipad pro viki app 5.9.3.1005. Subs worked yesterday but not today. checked on iphone X, viki app 5.9.2.1002, same thing
Hi everyone,
Subtitles should be back to normal now.
Please exit and re-enter the video to see them.
If you continue experiencing problems seeing subtitles on 100% subtitled videos, please let me know.
Cheers,
Kristie
I have the same issue. All Videos can't show any subtitels, not in german or englisch. I tried on different devices. It's not working. I also have problems reaching the website. My internet connection is stable but it takes more than three times to connect.
Hi manuelaschmohl_382,
This should be a different issue as the issue reported above was only on the iOS app.
To help us figure out what is causing this issue for you, please send a issue report for the problem on the Viki website by taking these steps:
After submitting the report, please let me know.
Also, you mention that you tried on different devices. If this is occurring on a Viki app, please try deleting and reinstalling the app to see if it helps.
If you continue to experience the same issue, please let us know the following information?
Let me know how it goes!
Cheers,
Kristie
Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.
Vous devez vous connecter pour laisser un commentaire.