My subtitles are gone

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mari_jogos1_652

• 12 février 2019 01:37

I was watching witch’s love ep 6 and the episode started without subtitles, same with the other episode, but only with this dorama cus the others were just normal, please someone help mee 🙏🏼

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  viperz28

  • 12 février 2019 04:19
  • Modifié

  Same here, only on some dramas, I was watching Witches Love Ep 3 on IPad. I checked episode 1 and 2 and subtitle  were also not working.

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  Kristie

  • 12 février 2019 04:46

  Hey guys,

  Thanks so much for letting me know!

  I've alerted the team and they will be working on fixing it asap!

  I'll update you again once subtitles are back to normal.

  Cheers,
  Kristie

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  viperz28

  • 12 février 2019 05:37

  Trying to watch Witch's Love Episode 3 on ipad pro viki app 5.9.3.1005. Subs worked yesterday but not today. checked on iphone X, viki app 5.9.2.1002, same thing

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  Kristie

  • 12 février 2019 06:15

  Hi everyone,

  Subtitles should be back to normal now.

  Please exit and re-enter the video to see them.

  If you continue experiencing problems seeing subtitles on 100% subtitled videos, please let me know.

  Cheers,
  Kristie

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  manuelaschmohl_382

  • 12 février 2019 07:59
  • Modifié

  I have the same issue. All Videos can't show any subtitels, not in german or englisch. I tried on different devices. It's not working. I also have problems reaching the website. My internet connection is stable but it takes more than three times to connect.

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  Kristie

  • 12 février 2019 10:40

  Hi manuelaschmohl_382,

  This should be a different issue as the issue reported above was only on the iOS app.

  To help us figure out what is causing this issue for you, please send a issue report for the problem on the Viki website by taking these steps:

  1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
  2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

  After submitting the report, please let me know.

  Also, you mention that you tried on different devices. If this is occurring on a Viki app, please try deleting and reinstalling the app to see if it helps.

  If you continue to experience the same issue, please let us know the following information?

  1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
  2. The specific episodes for which this is occurring (ex. Time Ep. 2)
  3. Are you getting any error message?
  4. A short video or photo of the error message or issue you're experiencing

  Let me know how it goes!

  Cheers,
  Kristie

  Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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