New Pin Requirement = Account Cancellation

If I need to enter a pin every time I want to access Viki content, I'll be cancelling my account after 4 years.  These recent updates have caused so much extra WORK (they suddenly stopped working and now block my VPN), EXPENSE (had to buy two new Firesticks) and much undue STRESS (no opt-out option and no advance notice of the change).  

This kind of policing feels inappropriate and highly controlling for a streaming service.  I am not a child and don't appreciate being treated like one.  Time to move on.

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5 commentaires
  • It wouldn’t be so bad if the pin system actually worked , but it doesn’t. I have tried several times to set a pin , but it just asks me to start again. Hopeless. Ps Tried your chat box too. Hopeless

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  • No resolution in sight. My complaint shows 'resolved' but what that really means is that someone from VIKI responded to me via email to advise me there is no other option at this time. There is no solution or work-around. Unfortunately, my account just renewed, paid in full for another year, so I'm stuck with a streaming service I can't use. There won't be a repeat, that's for sure.

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  • Ya. I told them that I understand the pin system there is no reason having to put in every time you click on an episode of a drama that is little on the extreme side. click it one be like wait a min this is on rated R put it in watch the show not every time you click on episode that is what annoys me not so much putting the pin but having to do it every time you click on a episode its like no need for that.

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  • You need to get rid of this feature or at least make it optional. I doubt that very many Viki subscribers even have children.

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  • I have talked to them about it several times. They said typical blah blah aka viki not doing anything about it or 2-3 years later they finally do something about it. Don’t expect them to do anything about. I even made the point it’s not the pin system that is annoying me it’s having to put it all the time every time you click on an episode. They got back to me said same old old. I said well you guys will pay the price for not doing because frankly Viki has gone down hill lately with the pin and the lack of good content here the last year.

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