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[Closed] The media could not be loaded, either because the server or network failed or because the format is not supported.

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mayumi38114
S’abonner

Hi, I am unable to watch any shows on viki at the moment. I'm getting an error called "The media could not be loaded, either because the server or network failed or because the format is not supported" I have tried to log in again, refresh my page and use another browser. It did not work. Could anyone solve this problem please? Thank you.

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  • Commentaire officiel
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    Darl

    Hi everyone,

    Thank you for reaching out to Viki Community Support!

    We apologize for encountering this issue. We understand how important an uninterrupted viewing experience is to all our users.

    This video playback issue is now fixed so you can continue watching your shows on Viki.com! For users on our website, you might need to clear cache & cookies to refresh the page and see the fix. 

    To do so, kindly refer to this article: How do I clear the cache and cookies on my devices?

    For other technical issues, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

    Thank you,

    Darl

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  • Avatar
    mayumi38114
    (Modifié )

    Ive solved the problem, Didnt see the other post before I made this one, lol. Removing the cache is the solution. :) Have a beautiful day.

    -2
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    cherrycharan0926_812

    what did u do?im having the same prob...what do u mean by removing cache...?

    0
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  • Avatar
    mayumi38114

    Yes, look up on Google how to remove the cache/cookies for your specific browser/app. Idk which one you use so I can't give specific steps. Just write "how to clear cache and cookies from chrome" for example. Or maybe use Firefox or anything else if you use that. Good luck.

    0
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    andynathaniel_188

    hi

    i am having the same problem; and tried restarting the pc, clearing browsing cache ... and still not working; and unable to contact viki's human support

    0
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    mona_oegren_501

    I did everything again and suddenly it works! Strange... 

    -1
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    eeik_260

    Witam

     

    Niestety , wyczyszczenie historii i cookies , zrestartowanie komputera nie przyniosło spodziewanego efektu.

    Może jeszcze jakieś podpowiedzi ????

    0
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    pif_georgieva_910

    Having the same issue. I`ve tried with different browsers. Log out and log in again. No option to contact support or report the issue in the platform. Can someone please assist on that?

     

    0
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    jaemplaza_15

    Same issue. Tried different browsers, not working. 

    0
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