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[Solved] Category filters not working.

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itskatie5_273
S’abonner

When selecting a category it states "Your filter did not match any shows" for all of them. When selecting "all categories" all that pops up is "popular cast". Videos from the main page seem to open and play but I cannot sort by category.

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  • Commentaire officiel
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    Michelle (CX)

    Hi all,

    This issue is now fixed so feel free to use the Category filters to find shows that you're interested in again :)

    If you can't see the fix reflected, do try to clear your browser's cache/cookies first or reinstall your app. 

    Should the technical issues persist, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

    Cheers,
    Michelle

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  • Avatar
    randommsquared_259

    I'm having the same issue on both the app and on web.

    0
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    magdalena_rogozinska_415

    mam tak samo.

    0
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  • Avatar
    davegwr6_295

    Same here in the UK (web user).

    Assume there's a system fault - anyone know how to raise a 'ticket' to report this?

    0
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    hsg

    Same here in Brazil.

    0
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    asfahe138_386

    I'm having the same problem as well (USA), on both the website and app.

    0
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    rachell04

    I am having the same problem too in Canada. 

    0
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    fias

    im having the same problem too 

    0
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  • Avatar
    mzrosemarie_463

    Yea. Its 1pm pst in CA, USA and I can't search any category. Each one says that the search found nothing...but it worked fine 2 days ago. I can still see my watch list and everything on the home page but that's it.

    0
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    cloeub_228

    did anyone solve the problem?

     

    0
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  • Avatar
    davegwr6_295

    I'm in the UK and have raised a 'ticket' for the problem.

    You may now find there's a Reset Filters option below the original error message.

    Try that a couple of times and see how you get on. I have had some success so far but not 100% confident I can get back to where I usually start -  a specific category.

    Kindly report back if it has or hasn't worked.

    0
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    wintersoraya_426

    I am having the same issue - filters not working and can't access any program. I have tried the Reset Filters option but does not do anything - problem persist.

    0
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    c3r0s21_51

    same issue here too australia

    0
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    sandudoina91_566

    Same  here too Romania

    0
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    985chmyxwd_626

    same issue too Poland

    0
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  • Avatar
    Michelle (CX)
    (Modifié )

    Hi everyone, 

    Our team is aware of this issue with the Category filters and is working on a fix. We'll share more updates here once this is resolved.

    Sorry for the trouble caused!

    Best,
    Michelle

     

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