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[Closed] "Undefined" Error Message on Viki

I have not been able to stream Viki shows as usual using Chromecast from my Viki app. The app will load the Rakuten logo and allow me to select the episode I want, but once I have done so, it displays an "undefined" error message on the TV monitor before it then only shows the Rakuten logo once more. This has been going on for 2 days. Viki shows play on my tablet and smartphone, but just won't cast to my TV. For your information, nothing seems wrong with my Chrome cast device as I am able to cast shows from Disney, Netflix, etc. Your help would be greatly appreciated as Viki is a favorite!
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  • Commentaire officiel

    Hi All,

    We're aware of this Chromecast issue, and our team is working on it. Rest assured the team is looking into finding a fix.

    For now, kindly follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching directly on our website Viki.com or on the apps in the meantime.

    We appreciate your patience and understanding in this matter.

    Thanks,
    Michelle

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  • I am experiencing the same

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  • Me too, was fine yesterday

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