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[SOLVED] Continue Watching not updating on Viki app
I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows.
Does anyone else had this problem before and know how to fix it?
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Hi everyone,
Our engineers have made more updates to assist with this 'Continue Watching' issue.
If you are still facing the same problems, please try these first:
Do kindly note that Continue Watching/Watch Markers usually take within 15-30 mins before it is updated. Dramas/movies must have also been played for at least one minute.
Otherwise, if the issue persists, please write back in the below format so our team can identify the issue for you:
Thank you,
Michelle
look, i know you guys are doing all you can but my watch history is completely gone from the app oh yeah and i still have problems with updating my watch history it only updates on my phone if i use my laptop or PC it never updates
so if i use my phone it updates but i can't see my watched history only on pc and laptop
the last empress has still not updated for me even though I finished the entire series it's stuck on episode 41 even though it's been 2 months
i know there's people working on this i don't want to cause any trouble
so even if you guys try to comment a solution it doesn't work no matter what i try so no uninstalling and reinstalling the app doesn't work clearing cookies doesn't work so don't try to reply with those solutions they DONT work
it is already updated there is literally no solution to this
1 axesuubi
2 penthouse 3 episode 13 yes that updated but everything else it barley updates anything
3 Saturday 9 pm Los Angeles pst
4 i already explained it works on my phone just fine but on pc or laptop it doesn't work
Hello the continue watching is back using Chrome but still missing when I use firefox. I use a pc and the browsers. So it maybe solved for some platforms but not all.
Hi, it started to record currently watching but now it have erased all my currently watching so I have none.
If I use firefox thats is.
If I use opera I have my currently watched and it records but please make it work on firefox too.
If I open a show (on firefox) I can see where I was but I can't see any shows on currently watching.
My nick is ethleia_632
I have the latest uppdated firefox.
Hi axesuubi, joni_buckwalter & ethleia_632,
We'll be reaching out to you privately via a ticket so we can get more information about your devices/browser. Please help to respond there too.
Thank you,
Michelle
Same issue!
Hi merv22_293,
We'll be reaching out to you privately via a ticket so we can get more information about your device/browser. Please help to respond there too.
Thank you,
Michelle
same here
For me the continue watching thing has disappeared completely also two weeks ago on all my devices (computer, phone, tablet and smart tv). Of course i did all the suggested things, still not appearing. Quite annoying, because it started once I started my subscription ....
Your Viki username: laura_labas_639
The show+episode that you have last watched and is not updating on your Continue Watching - Youth of May Ep 3 and 4
The date & time of that last watched activity - Monday 25/10/21 at around 16:00 Berlin Standard Time
If you have other devices, do you see the same watched activity missing? - Yes, the option is completely gone on all my devices. Smart TV, tablet, phone etc.
UserName gale61095_160
Shows: Search WWW, Black Dog, Pinocchio, Shining Inheritance - all watched today.
Devices: (Roku) TV, (Roku) device on 2nd TV, iPad mini
This problem of not updating on Continue Watching started yesterday after I had to sign into Viki on the (Roku) TV.
update: jang bori has appeared in my watch list, but jirisan, which I just started watching (ep2) Is not listed.
***
It worked for a long while, but is acting up again.
ia5rumas_673
jang bori is here, the great shaman ga doo shim
10/27/2021 around 1900
reinstalled on android and iPad to no avail.
thanks
Yeah, since yesterday the issue started for me again.
I was watching So I Married the Anti Fan Ep 12 and 13 and it did not update since yesterday.
It's been happening once again.
hello unfortunately this problem is happening again, i think it started yesterday for me. I'm not sure what exactly is going on or how to fix it
i did disable my AdBlock and everything but now on the mobile app for Android it's not updating the watch history
i did update the app and all but it's not working I've uninstalled and logged in multiple times ??
1 axesuubi
2 goblin, BTS variety show
3 Tuesday 5pm los Angeles PST
4 on Android and laptop i use chrome too
The continue watching has stopped working again. It was updating regularly before. Not working on web browser, Roku, and mobile app.
Mines,also not working also,not on the app,not on roku either,watching episode 4 of Lawless Lawyer...Thanks
Michelle - lots of new complaints. Where are the engineers? Why is this a problem that doesn’t seem to occur with other streaming services?
Hi all,
There's a temporary issue with Continue Watching and watch markers updating. Our team is working on resolving it as soon as possible, so it should clear up within a day or so.
We appreciate your understanding during this period once again!
Thank you,
Michelle
Hi i am experiencing this issue too
Me to, I just discovered Viki yesterday and already subscribed, continue watching is not showing up on my android tv app or in browser on PC even after watching some episodes. Tried everything written above.
1 daniellawz
2 Tale of the Nine-Tailed
3 Tuesday 6pm los Angeles PST
4 Android TV sony Bravia app/ Chrome PC
This has been happening for me too for the last couple of weeks. Mostly watching in browser and nothing gets saved there. Also not syncing with other devices. When I watch on my iPad it gets saved on my iPad though. Tried clearing the cache and cookies. Also relogged. Doesn't work.
1 nasuada_twitch_156
2 Skate into Love
3 Tuesday 11pm Germany CET
4 PC Opera GX
Dear Support,
I realise that you are all working hard to resolve this issue.
I just wanted to say that I too am experiencing the same issues.
Browser: Using Firefox on Windows 10 laptop.
Regards
Gale61095_160 Continue Watching is no longer updating for She Was Pretty, Jirisan, I Hear Your Voice, & Welcome to Waikiki on 2 Roku devices and an iPad. It is weird that your fixes only work well for a month or 2.
Having a permanent, undated banner declaring that you are working on the problem is not informative or helpful. Luckily the Watchlist does know where I’ve left off but that’s extra work too. Please date your banner and provide updates on fixes.
My watchlist has not been working for at least a month. Using a fire stick on Samsung TV. Plus samsung android phone also doesnt work.
I have done everything suggested, but “continue watching” is not working with Roku. It stopped suddenly weeks ago and deleting/reinstalling has done nothing. If I watch a show on my phone app, Chromebook app, or laptop, it will eventually reset on at least one of my Roku devices. But I have to do that between every episode.
Having some issues once again with none of my shows updating on continue watching on any of my devices. On and off, this has been occurring for me within the past few months and at most a whole year to keep complaining and waiting when this should've been resolved already. It makes me keep thinking that I should cancel my subscription.
I have the same issue on the app as well as on the web version. It does set a view marker sometimes but most of the times those are completely random and not were I left.
Hi,
I’m having the same issue with the continue watching function doesn’t work. This is frustrating. Making me think about wanting to cancel my subscription.
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