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[Closed] closed captioning not working on many shows

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cojen316_919
S’abonner

Once again Viki is not displaying English subtitles on Roku and is not holding the cc option from one show to the next, specifically Kokdu and The Love in Your Eyes latest episodes.

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    Darl

    Hi everyone,

    Thanks for writing to us with your concern.

    We're aware of this issue on Viki and we apologize for the inconvenience this has caused you. 

    Do follow this post for more information/updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter.

    Truly,
    Darl

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    viggo12001_719

    I am having the same issue. I’ve restarted my Roku and just Viki is having this issue. You can see the subtitles on earlier episodes, of a series, but anything today won’t have it. Even when it’s 100% translated.

    2
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    pgirlcl13

    I am experiencing same the close captions not working - I have hearing loss- close captions is a must for me - I understand problems do come up and hope this website be able to fix this soon - thanks for reading i

    1
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    mrs_o_781

    On Roku - Close captions are not working on shows I am trying to watch - the latest version of Taxi Driver 2 and the movie The Point Man. If I watch older episodes or older shows and close captions work.

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    mrs_o_781

    I notice the screen is narrower on the new shows so maybe the subtitles are hidden?

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    mrs_louiseanne_281

    Same problem here.  I've been watching 'Heavenly Idol' and 'Kokdu:Season of Deity' . Subtitles for Kokdu stopped with episode 11 (supposedly 99% translated) and Idol subtitles ended with episode 6 (also 99% translated)  Prior episodes for both shows still have subtitles. ???

    1
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    jaynehendry_753

    Same issue here specifically on Ep 11 of Kokdu: season of deity.

    1
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    barb_e_341

    Same for me on episodes of The Starry Love.  From Episode 14 no subtitles but says 100% EN.

    1
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    junkystuff919_616

    In the show, try going to Accessibility / Languages and see if you have a second choice for English. Choosing the other English fixed it for me last night!

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    jaynehendry_753

    Thanks for the suggestion junkystuff919_616. I can only see one English option. So unfortunately this doesn't work for me. I'll have to watch it on my tablet instead :(

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