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    Hi majoliekando_299,

    Thank you for getting in touch with Viki Community Support!

    The reason why you might not be seeing benefits from your subscription is that your Google Play subscription is not linked to your Viki account yet.

    To fix this, please take the following steps:

    1. Make sure you are logged in with the Google account you used to subscribe in your Android device's Settings.
    2. Log in to your Viki account on the Viki Android app.
    3. At the menu at the bottom, tap on ME
    4. Tap on the Settings icon at the top right corner
    5. Scroll down to the Viki Pass section and tap on Restore Purchase

    If you do not see a Restore Purchase option, please take the following steps:

    1. At the menu at the bottom, tap on Home
    2. Tap on 'Get Viki Pass'
    3. Scroll down and tap 'Restore Purchase Now'

    If you experience problems restoring your purchase, please send us a screenshot of the error message you're getting and a copy of your Viki Pass receipt via Help Center at



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