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[Solved] Video display issues

nair_nirmala_132

1 février 2023 05:52

I became a Viking standard subscriber a month back. I had set my video display to SD (.4 gb/hr). Unfortunately the video plays at HD (.7gb/hr) on my fire stick and phone and there is no option for setting this back to SD. I had to cancel my subscription as this was eating up my data.

I truly like Vikki content and wished this issue was resolved.

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2 commentaires

Commentaire officiel

Darl
1 février 2023 06:37

Hi all,

Thank you for reaching out to Viki Community Support!

Viki automatically adjusts the video quality based on the strength of your network connection. If you'd like to limit the maximum video quality you receive on Viki.com and on Android devices, please refer to this article.

If you want to change your video quality settings on the mobile app here: http://bit.ly/VideoQualityFAQ

Hope this helps! Should you have further concerns, please write to us via Help Center at watch.viki.com/TechSupport.

Thank you,

Darl

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mehi7_152
1 février 2023 06:15

Same 🤦‍♀️

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