[Closed] Not working on wifi connection but works properly on mobile network

I see loading screen after 3 seconds Viki intro video plays. And the screen shows loading.

So the issue is between viki intro and the show playing.

I don't face any loading issues with the shows which doesn't has the Viki intro.

Most of the times, I have to connect to mobile network to complete the intro and then connect with home network to watch the shows. There is for sure technical glitch for shows which has Viki introduction.


I have followed all the steps given in the form for same kind of issues.

There is no issue with viki website on laptop so definitely no issues with my internet.



1 commentaire
  • Commentaire officiel

    Hi there kpopindiacraze_252,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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