[Solved] Downloading videos

Hi, I'm from the UK and I have the Viki subscription but I have nothing to download videos, not even the area where the videos go once they are downloaded. I've logged out and back in to my account and still nothing.


1 commentaire
  • Commentaire officiel

    Hi kaitcatmills_349,

    Thank you for getting in touch with Viki Community Support!

    At this time, offline viewing is only available for users who meet the following requirements:

    - Have a Viki Pass Plus subscription or have purchased rental titles

    - Have the Android app version 6.19 or above

    - Have the iOS app version 6.28.1 or above

    This feature allows eligible users to download DRM-supported content to watch when the device does not have an internet connection.

    As this feature is still being gradually rolled out, we aim to make Offline Viewing available for Viki Pass Plus subscribers in more regions as soon as we can. Currently, this feature is available only in North, Central, and South America.

    You can find out more information here

    In the meantime, you can continue to watch videos on Viki.com as well as mobile apps and TV apps.

    If you have any additional questions or concerns about anything, please let us know by writing to our Help Center at watch.viki.com/UserSupport.

    Thank you,


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