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[Closed] Why do I always have to log in to Kocowa ?

I signed up for Kocowa. Every time I want to use It I have to log in again and again. I have to type my account name and password. Then It always wants me to subscribe when I already have a subscription. If I say subscribe the system tells me I already have a subscription and I get an error. I checked my Paypal account and I have been billed by Roku. I have a Viki pass so I don't think that is the problem.

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    Hello there jack_mcgowan_690,

    Thanks for writing to us with your concern.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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