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Able to hear sound and see subtitle, but not able to see video.

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mrjohnfong_146
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Mac operating system = Monterey

Browser = Brave version 1.39.122 Chromium 102.0.5505.115 (Offical Build) x86_64)

Browser = Chrome version 102.0.5005.61 (Offical Build) (x86_64)

Having issues with both of the above browsers (no issue for many years before yesterday) 

I also logged off Viki.com and cleared the cache (browser history) several times, logged back in and still unable to view video. 

Please advise. 

Thanks, John 

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    Darl

    Hello mrjohnfong_146,

    Thank you for writing in to Viki Community Support.

    I'm sorry you're experiencing issues with the web video player despite the troubleshooting steps you've made. 

    Since you're still experiencing these issues with the video player, can you please provide the following information?

    • Go to any affected video > video player settings > click 'Report Video Issues' and submit a report. This will allow us to obtain some information on the backend to debug the issue.
    • Are you using a VPN or proxy?
    • A screenshot or screencast of the error message or issue
    • Your internet speed. Please share with us the download speed by going to this website.
    • Your console log and network HAR file. For more information on how to locate these, click here.

    Thank you so much for your help. I'll look forward to your reply.

    Best,

    Darl

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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