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[Closed] show is blacked out but subtitles show

On my MacBook the subtitles show but the show is blacked out.  The first two chapters showed up.

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    Hi there jguilday,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests and confusion.

    Best,

    Ellen

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