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Error: VSF_8405

I tried playing episodes and have received an “Error: VSF_8405” message. Note that using an alternative network connection seems to work so I suspect something has happened recently on either the app or home network, noting this is the first time this has occurred. For clarity, we are not using a VPN or proxy.
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    Hi chewbaccaone_961,

    Thank you for writing to us.

    If you are seeing the ‘You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service.

    Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms. However, if you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this VPN troubleshooting guide here: https://bit.ly/3HapIMF

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:

    (1) Please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties. If you still see this error message, please wait 24 hours from when you have submitted the report before trying to watch it again.https://bit.ly/3zBqctt

    (2) Try deleting the cache and cookies of your device as well to see if this helps. For more information on how to do this, please see this FAQ here: https://bit.ly/3xmNwcA

    (3) If these steps do not help, contact your ISP (Internet Service Provider) to determine why your internet protocol (IP) address is associated with proxy or VPN use.

    We hope this helps!

    Best,

    Ellen 

     

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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