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[Closed] firewall or vpn error message on amazon firestick

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sukanya_viswanathan_319
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I downloaded latest version of rakuten Viki app on my newly bought amazon firestick. On trying to play a video of Cheese in the Trap (from India) I get the message "You seem to be using a proxy or VPN ". I'm able to view the Same video on mobile. Kindly help resolve this.
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    Darl
    (Editado )

    Hi sukanya_viswanathan_319,

    Thank you for writing to us.

    If you are seeing the ‘You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

    However, if you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this VPN troubleshooting guide here.

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:

    1. Please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties.  If you still see this error message, please wait 24 hours from when you have submitted the report before trying to watch again. 
       
    2. Try deleting the cache and cookies of your device as well to see if this helps. For more information on how to do this, please see this FAQ here.  
       
    3. Contact your ISP (Internet Service Provider) to determine why your internet protocol (IP) address is associated with proxy or VPN use.

    We hope this helps!

     

    Best,

    Darl 

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    sukanya_viswanathan_319

    Wanted to add that the same message is appearing for any video I try to play on viki through firestick. Cheese in the trap was just an example. Also I am not using any firewall or proxy. I am able to watch the videos on mobile using same wifi.

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    sukanya_viswanathan_319

    Hi, above steps work can only on laptops or mobile. I'm trying to Stream through rakuten Viki app directly on TV via firestick. There is no possibility of cache or cookies as even app was freshly installed on firestick. This is a case of false positive happening on TV! As mentioned, the content is available on mobile via Same wifi. Content is allowed in my country. Submitting report has not helped. Please suggest what else can be done.

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    jaxkeong_144

    Hi - i am having the same issues today via TV and the app was working since the last month? Submitted report as well with no response. No proxy or VPN.

    Please urgently advise.

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    Darl

    Hi Everyone,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Darl

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