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[Closed] Audio and video are slightly out of sync - Fire TV

While using the Viki app on my Fire TV, the audio and video are slightly out of sync. I believe the video is behind the audio, so the audio needs to be delayed a little. When I use other apps like Youtube and Netflix on the Fire TV, the sync looks fine, so it seems to be only in the Viki app that I have this issue. We have watched many shows and the problem is with all of them. I wonder if someone could double check if this is a wide-spread problem with the Fire TV app, and if not, is it possible to add a feature to adjust the sync manually? Thanks

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    Hi there jsteel28_411,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Darl

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