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[Closed] Unable to download episodes

Hi-- I am in the US. I have Viki pass plus. I am trying to download episodes of shooting stars but the episodes just say "waiting" and never actually start downloading. My phone and app are updated so I can't figure out what else I can do. I have also changed my setting to download offline to see if that would work and it didn't. I have an Android. Any suggestions?
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    Hi dela0202_330,

    Thanks for writing to us!

    We will be reaching out to you privately via a ticket on our Help Center so we can gather more information about this issue.

    Please help to respond there as this post will be closed to prevent confusion of multiple requests.

    Best,

    Marc

     

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