1. Help Center
  2. Comunidad
  3. Community Forum
Respondida

[Closed] Viki Pass Plus

Avatar
stepr9089_945
Seguir
I have Vikki Pass Plus account .I pay 9.99 a month for it and tonight I get a sign saying I need to subscribe to it to watch it. I already do subscribe to it and have for a long time.
0

Comentarios

6 comentarios
Ordenar por Fecha Votos
  • Comentario oficial
    Avatar
    Michelle (CX)

    Hi both,

    We're sorry to hear that you're having problems accessing some episodes.

    Could you help to share more details of the issue?

    • What device is this issue occurring on? (eg. Roku / iOS mobile app / laptop web browser etc.)
    • Have you tried to logout and re-login to your subscription account?
    • Have you tried to reinstall the Viki app?
    • If possible, share with us a photo of the error message / issue you see. 

    Thank you,
    Michelle

    Acciones de comentarios Permalink
  • Avatar
    stepr9089_945

    When will I get an answer to my question and get this matter taken care of?

    0
    Acciones de comentarios Permalink
  • Avatar
    stepr9089_945

    Hello
    Anybody there

    0
    Acciones de comentarios Permalink
  • Avatar
    alvjags_87
    (Editado )

    I got the same message while streaming the manager ep189 it stopped and gave me that message. Checked it out online and it said it was restricted access for 19 days. They do have ep 190 out though. Same thing is happening to others. Viki, why?

    0
    Acciones de comentarios Permalink
  • Avatar
    alvjags_87
    (Editado )

    Hi Michelle

    • Roku device then when it stopped went to Fire tablet and saw it stated that it was restricted for 19 days.
    • Since I was in fire tablet I logged into it separately
    • I can watch the episode now though (about an hour or so after initial issue), so maybe there is a system glitch with viki?
    • Message stated content was blocked, you will need to subscribe to watch (don't know the exact words)
    0
    Acciones de comentarios Permalink
  • Avatar
    Michelle (CX)

    Hi alvjags_87,

    Thanks for sharing more information. We believe you're facing the same issue as the one that is being reported on this post. Do follow that thread as we'll be updating more details there. Thank you!

    stepr9089_945 we looked up your account and the issue that you're facing seems to be different. Not to worry, our team will be reaching out to you directly via email with more help. Please respond on that email too as this post will be closed to prevent multiple response confusion.

    Best,
    Michelle

    0
    Acciones de comentarios Permalink

La publicación no admite más comentarios.

¿No encontró lo que buscaba?

Nueva publicación