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Red Shoes

I've been watching "Red Shoes" on Roku and starting from Episode 19, this message appears:  "Video playback error - 6 protected license error".  I tried Episode 20 and the same message appears.

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  • Having trouble viewing this on my Apple TV I already have account.  Want to talk to someone!  In person

     

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  • Hello All,

    Thank you for writing in to Viki Community Support. We're so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Uninstall and reinstall the Viki app from your device.
    2. Turn your device off and on again.
    3. Log back in to your Viki account by following the steps here.
    4. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • What's your device and Operating System?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. We'll look forward to your reply.

     

    Best,

    Kristoffer

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