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[Closed] Rakuten on roku

I have the app on iPhone with the plus subscription and have always used it to connect to roku tvs , however, last week it wouldn’t connect . Now I have two accounts and cannot connect to the one on my phone with paid subscription. A few other viewers seem to having the same issue. What is going on and how to I connect to my old account
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    Hello there,
     
    Thanks for writing to us with your concern.
     
    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.
     
    Please help to respond there too as this post will be closed to prevent multiple requests confusion.
     
    Thank you,
    Darl
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