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[On-hold] Roku Layout changes

I have Viki on Roku in the US and WHAT did they do to the homescreen layout? My "continue watching" only plays the rest of the episode I was on and stops. No next episode option. The categories (which were at the top) are GONE. I watch Viki daily and it was not like this yesterday...anyone else?
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144 comentarios
  • Comentario oficial

    Hi everyone,

    We're pleased to say that the new Roku version 3.2.0 is out now, with the Explore by Region feature available on the app.

    Our team will be working on more improvements for the app, so we appreciate your patience and do keep a lookout for new updates :)

    Thank you,
    Michelle

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  • I don't like this new layout my filter options are gone :( Change me back!!!

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  • Same here. It is almost impossible to find anything. Bring back the old format, it wasn't broken so why fix it.

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  • Bring back ability to sort by country. It's available online, why not in Roku app? Why are you taking away useful features?

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  • I’m having the same issue with the new layout. We cannot browse by genre or country no more. My mom relies on that feature to find shows to watch. She’s 69 years old. We both use an iPad and Roku. My mom says it’s not worth the monthly subscription if she cannot find shows to watch unless you know the name of the drama. Why was it taken away?  

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  • I agree not worth the money if I can't find the type of shows I want. I adore Viki, but I won't pay for something I can't use as intended.

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  • So annoying! What’s the point of a continue watching list if I have to search for the show to get to the next episode. Not worth the headache.

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  • I will be cancelling my subscription if this new format remains.

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  • New format is bad very aggravating and searching is convoluted and not precise. Are they going to change back to a working format. Not what I am paying for

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  • I replied to another post that is now closed. I really dislike the updated app; it isn't useful, I can't find anything unless I directly search for a title, the Continue Watching does not continue watch, and there is no By Country filter. The new app seems to direct to mostly Mainland Chinese shows, which I never watch. Like other users, I would consider leaving the service for this. Viki is no longer watchable. Who in the world though this horrid design was a good idea???

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  • Please restore the original home page with country & genre selections. Not sure if this is coincidental but when the home page changed all 3 dramas I’ve been watching became stuck at last episode watched & there’s no option to manually select the next episode- or any episode. I started this subscription this past December & paid in full for the an entire year— if your team can’t resolve these issues very soon, I want to be reimbursed for the next 10 months remaining in my subscription.

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  • Please restore the Roku app to its previous version.  The current version is barely usable.  I used to be able to explore shows and movies to find something interesting, but not more.  Are you trying to drive us all to use Netflix now? I honestly won't renew Viki if the features of the previous version are not restored.

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  • I am not thrilled with the new format! I agree with the others in cancelling my subscription!

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  • I really hate the new layout, very difficult to search for a drama , the continue watching is absolutely horrible 

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  • Please bring back the old layout, it was much more intuitive and clearer to find things. Also, everything is so tiny now and hard to read. And if you have multiple people watching (ie my mother as well) it's impossible to find what we were watching.

    This new layout actually feels like a backwards step. Previous layout was modern feeling and smart looking. . . now it's like the page has gone back in time and just backwards. You're previously layout was one of the best app layouts I've seen across all the apps I used. This one..... yeah, just no.

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  • On top of all the states complaints above with the roku update it appears they also removed trailers to the shows. Is this just me?
    I watch trailers to decide if it's something I'm interested in but now they're not available anywhere. These new updates are really not user friendly at all

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  • Glad I read these. I had spend a lot of time reloaded Viki: thought that my ROKU had gone bad.

    Please bring back the old version. Really hate the new one.

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  • Also just to add, not only is it extremely uncomfortable with the new layout and the fact that shows are starting over (I’ve had this problem for months) but now I can’t even skip to the next episode. So this means I have to go search the show and scroll the the 400+ episodes to find my last episode. I also agree that having the country and genres, etc was better. I wanted to watch a movie today and didn’t even know where to go find just movies at. There’s no option so I just went to another streaming app instead.

    I’m not saying to bring the old Viki back since you guys are trying to do different things but please make it so that it’s easier to navigate to different genres, countries and movies/dramas.
    Thanks for all that you do!

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  • Hi Viki,

    I would also like to add to the comments, that the wording on the new update on the Viki Roku app is small and hard to read especially for older viewers like my mom. Outside of that, I agree with all of the comments about the unfriendliness of the updated interface.

    Thank you!

    4
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  • I'll add to the chorus- I absolutely despise the new Roku "update". I agree with all of the above comments- no filter by country, no ability to scroll through shows, trailers are gone.... and to add insult to injury- the aspect ratio on the home screen is wrong. Now only half of the left side menu makes it on to the screen, and preview boxes for shows look stretched out. 

    I'd love instructions for how to reinstall the old Roku app. Note to Viki- try testing things first before you launch an international fail like this update... the Roku Viki app is unusable.

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  • I would also like to add that the Followed Shows link is also gone. Prior to the Watchlist being introduced last year, the Follow Show was where stuff you wanted to watch was stored, so now on the Roku app, I no longer have a list of shows that I had saved since I began subscribing years ago.

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  • Please bring back the old layout where you can see the country, genre and how many episodes when you hover over the dramas. I'm not interested in a brief synopsis. I would rather know what country and genre the drama is.

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  • Please bring back old layout fast. I mostly watch Viki and due to the horrible layout and not being able to find shows is upsetting. When I go to a show instead of it showing the last episode first, I have to scroll though hundreds of episodes until I get to the latest. Why would you change such a great thing…

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  • This new view is terrible. All of the above comments are accurate. I like being being able to scroll the available movies/dramas (like Netflix) without searching for something specific. Really awful!!

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  • Just adding my voice to the mix. We watch Viki daily, it is our main (almost only) source (we do not use netflix). Please bring back the sort by country, as well as other features several people have mentioned already. We can not easily browse to find shows this way. It makes Viki look like they lost 70% of their content.

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  • What a HORRIBLE Viki Roku update!

    Whatever team designed this new format need to be fired and hire some people that actually care what the customer does or does not want.

    I can't imagine how many Viki customers will be lost because of this lousy Viki Roku update.

    Started looking for another streaming site to replace Viki last night.

     

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  • The new Viki app on Roku is awful!!! This is not an upgrade but a total downgrade!!!

    It is not usable for me in the current state. Why?

    ***Autoplay does not work.

    ***The next episode button is missing from the video page.

    ****The Font and Images are TOO SMALL!!! I have a 60 inch TV and I have to get up and stand in front of the TV to see the menu. At least if you're going to do something like this, have an ACCESSIBLE feature that allows me to have LARGER FONT AND IMAGES. I will seriously have to unsubscribe from Viki if this is not fixed because I'm not going to be standing in front of the TV all day.

    ***You can no longer search using the GENRE and LANGUAGE options. The EXPLORE feature was one of my favorite features that I used ALL the time.

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  • New format is totally unacceptable. Oh how I long for the good ole days of Drama Fever. It's clear the programmers don't have a clue how us users use the Roku app. All I want to do is browse by different countries and other simple filters to hone in on something that looks interesting. Get your act together soonest or expect to follow in Drama Fever's footsteps to a footnote in history. I for one won't tolerate this total lack of professionalism for something that I pay for.

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  • This layout is such a failure! It's been a month since this was posted and your IT team still hasn't figured out how to fix the basic search, browse or filter features?? Why implement this layout when it's not even ready??? Can you revert everyone back to the old version, fix all the bugs and features, then switch back to the new? Why are we paying $99/year for something broken? I seriously hope there's some compensation like extending our membership a month or two, a credit on renewal, or something else. This is ridiculous!

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  • Don’t really like the kocowa app interface either but maybe it is time to switch.
    The new Viki interface is crap. Why can’t they do a roll back?

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