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[Solved] Nvidia Shield Android 11 Update

Since the Update to Android 11 there is often the "Oh no! Something bad.." Message after a "A VIKI ORIGINAL" intro.
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  • Comentario oficial

    Hi all,

    Apologies for the delayed response!

    This issue is now fixed so you may return to the affected titles and continue watching :) 

    If you are still having technical issues, do try to reinstall the app on your device first. 

    Otherwise, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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  • Hello martingrden_84,

    We're sorry that you're experiencing issues with Viki on your Nvidia Shield Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture, or short video of the error message or issue.

    We'll look forward to your response.

     

    Cheers,
    Kristoffer

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  • I also have the exact same problem. Every since the Android 11 update to the Shield, even after a clean reset of the Shield AND the Viki app, most TV shows (example, Rich Man, Poor Girl) are showing the "Oops, there is something wrong" message. This is a VIKI app problem, that needs an update.

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  • Hello apj_joshua_735,

    We're really sorry if you're having the same issue o your device.

    May we have the information needed as posted above?

    We'll look forward to your reply.


    Best,
    Kristoffer

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  • 1.) 2.19.2

    2.)  Entire TV shows (example, "Rich Man, Poor Girl") that have an introductory "A Viki Original" clip are showing the "Oh no! Something went wrong, We're looking into it as you read this. Please try again in a few minutes" error message.

    3.) NVIDIA Shield TV Model P2897, Android 11

    4.) Canada

    5.) Only TV shows (example, "Rich Man, Poor Girl") that have an introductory "A Viki Original" clip are affected.

    6.)

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  • Exact same issue as described above. We can watch 1 episode of Uncle, then any episode after that has the error after the intro. What's strange is that we can watch something else different just fine. The next day we are able to watch a new episode of Uncle, and then get the error again on subsequent episodes. Uninstall, reinstall, logout, login, nothing works

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  • Hi everyone,

    We're sorry that you're experiencing this issue.

    We have forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may still use Chromecast to stream your shows to your TV device. 

    Hope this helps for now. Please do let us know if you have any additional questions or concerns.

    Best,
    Kristoffer

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  • Same issue with viki on shield & some content not playing.

    1. Viki app version 2.19.2

    2. Any of the shows that are "A Viki Original". The shows start with a quick "A Viki Original" clip and have the error pop up next..."Oh no! Something went wrong, We're looking into it as you read this. Please try again in a few minutes". I try again, same issue/error.

    3. NVIDIA Shield Android TV
    Model P2897, Android 11

    4. Michigan, US

    5. Any show that is "A Viki Original" stated on it...like most new shows being added. Example; So I Married an Anti-fan, Color Rush 2, Kissable Lips, etc.

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  • Exact same issue

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  • Hi! I seem to be having the exact same issue.

    1. Viki app version 2.19.2

    2. I am currently trying to watch “Where Stars Land” but episode will not make it beyond the “Viki Originals” introduction, I am then presented with a “Oh No! Something went wrong!” screen

    3. I am using a Nvidia Shield TV Pro model # P2897

    4. Toronto, Ontario, Canada

    5. The only shows that seem to be affected are any show with a “Viki Originals” intro. As stated previously affected shows lead to a “Something went wrong” screen.

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  • Nvidia brought 9.0.1 Upgrade. Above issue is still present. Now, even streaming via chromecast to nvidia shield cause problems.

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  • I’m having the same issue and have tried reinstalling and rebooting.

    Viki app ver. 22.2.0

    When I try to play “viki original” content the “Rakuten viki original” pre roll will play but then an error “oh no! Something went wrong. We’re looking into it as you read this. Please try again in a few minutes. “
    Which device and model number are you using?

    Nvidia shield
    Model P3430
    Version 11
    Shield android tv sw version
    9.0.1

    California, USA

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  • +1 to everything everyone else is saying. Some episodes play. Others don't

    Nvidia Shield TV

    Android Version 11

    Viki app ver. 22.2.0

    Virginia US. I'm paying for the $10/mo subscription. But probably not for much longer

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