Cannot log in using my usual device Android tablet

When tried to log into my account, message was that my email or password did not match records, so I clicked on reset password. I received the email to reset password but when I clicked on the link, it brought me back to the screen that says "log in" and "create account".

Please advise.



1 comentario
  • Hello jeandaroy_206,

    We're sorry to hear you're having trouble logging in. We'll get you back in quickly!

    Can you please give it another try? In case you'll see the same page, please grab a screenshot and send it here.

    To reset your password:

    1. Go to
    2. Enter the email address you used to register
    3. You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.

    Please let us know if you experience any trouble resetting your password so that I can assist you!


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