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Certain videos when played won’t load and pop up with “oops something went wrong”

Some shows such as “lovers of the red sky” and “red sleeve cuff” won’t load and show an error message saying “oops something went wrong. Try again later”. I have an android Sony tv.
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  • Comentario oficial

    Hello abbyrocks268_220,

    Thanks for writing in!

    We're sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back into your Viki account by following the steps here: http://bit.ly/30pc6qX

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. An exact description of the issue you're experiencing.
    2. Which device and model number are you using?
    3. Your current location /region.
    4. Which specific movies or episodes are causing this issue? Please give as many details as possible
    5. A screenshot, picture, or short video of the error message or issue.

    We hope this helps. Let us know if you need more assistance. 

    Best,
    Nina

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  • I have tried those methods already

    1. The “something wrong” error keeps popping up whenever I try to watch “lovers of the red sky” and “red sleeve cuff” on my android tv.

    2. Sony Bravia VU1

    3. East coast, United States

    4. This is mentioned above.

    5. “Oh no! Something went wrong. We are looking into it as you read this. Please try again in a few minutes”.

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  • Hi abbyrocks268_220,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center.

    Thank you,
    Kristoffer

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