[Solved] Something went wrong

I keep getting the message - I have clear the cache, Uninstaller the app, restarted the TV, and unplugged the TV to cycle and am still getting the error, however, the app works on my phone. Is there an outage for Insignia tvs?


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  • Comentario oficial

    Hi all,

    This Fire TV issue is now fixed so you may return to watching Viki on your device. 

    If the same issue persists, remember to delete and reinstall your app first before trying again. 

    For further assistance on this, please send details (screenshots included) to our Help Center at and we will get back to you as soon as possible.

    Thank you,

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  • Hi, I have the sound but not the image! What can I do? Thanks for your help.

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