[Solved] Multiple if not all Korean and Chinese dramas

• Comentario oficial

  

  Michelle

  12 de noviembre de 2021 05:11

  Hi there,
  
  This Fire TV issue is now fixed so you may return to watching Viki on your device. 

  If the same issue persists, remember to delete and reinstall your app first before trying again. 

  For further assistance on this, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
  
  Thank you,
  Michelle

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• 

  Darl

  11 de noviembre de 2021 14:11

  Hi allisonadema_518,

  Thank you for writing to Viki Community Support!

  We're sorry that you're experiencing issues with Viki on your Fire TV Device. As much as possible, we want you to have an uninterrupted viewing experience.

  To make sure this is not an app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  If the steps above will not work, please provide the following information:

  1. Your Fire TV device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
  2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
  3. Which specific movies or episodes are causing this issue? Please give as many details as possible
  4. What do you see when loading the video? A screenshot/picture of the error message or issue would be helpful.

  We look forward to your response.

  Best,
  Darl

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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