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[Closed] Not saving my progress on a new show

I started watching a new show this week and noticed it is not being saved in my “continue watching” list. This is happening for both phone and Roku. I have tried the logging out, uninstalling, logging in that previous posts have suggested.
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    Hi all,

    We're aware of the Continue Watching issue, and our team is working on it. The issue should be resolved in a day or so. 

    Do follow this post for any updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter.

    Best,
    Michelle‍

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  • My phone is an iPhone SE, tv is ROKU TCL series 4.
    My region is USA. 
    The show is Princess Silver - all episodes.
    There aren’t any error messages.

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  • Same as mine.

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  • Hi kzb92fzqk9_854 and walshf59_954,

    Thanks for writing in. 

    We're truly sorry for what you've experienced. If you have tried the basic troubleshooting steps suggested, can you please provide the following information?

    1. Which device and model number are you using?
    2. Your current location /region.
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible
    4. A screenshot, picture, or short video of the error message or issue if there's any. 

    We appreciate your patience and understanding. Should you have any further questions, please feel free to contact us at any time via HELP CENTER

    Best,

    Nina 

     

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