Tale of the nine taled

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  Permanently deleted user

  19 de octubre de 2021 12:06 (Editado 19 de octubre de 2021 12:07)

  Hello zamiraryans_786,

  Thank you for contacting Viki Support and I’m sorry to hear that you're experiencing subtitle issues while watching Tale of the Nine-Tailed.

  Upon looking into your account, it seems that you're watching through your Roku TV.

  To make sure this is not an app problem can you please try the following?

  • Log out from your account
  • Uninstall and reinstall the Viki channel from your device.
  • Turn your device off and on again.
  • Log back in to your Viki accountby following the steps here.

  As subtitle language, size, and style of your Viki Channel are determined by your Roku device's system settings, please try these steps to adjust your subtitle settings too:

  • Visit the Main Menu of your Roku device's homepage
  • Select Settings and look for System then Language
  • Select 'English' or the desired language for your system
  • Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue
  • Press * on your remote and select <On> under the captions options.

  If you're still experiencing the same error, can you please provide the following information?

  • Which Roku device and model number are you using? (Go to the Roku homepage > Settings > System > About)
  • The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
  • Are you experiencing this issue with other shows?
  • A screenshot/photo of any other error messages/page you see

  I'll look forward to your response.

  Best,
  Suijin

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

   

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