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[Closed] Rakuten Viki not compatible probelem

I tried so much but still I am not able to install rakuten Viki it always notifies me with you device not compatible with the new version ... Help please
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    Hi srijanarana7a_259,

    Thanks for getting in touch with us.

    Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed for the app (Android 6.0 or higher and/or iOS 12.0).

    There are also 2 other possible reasons why you might not be able to install the app on your device:

    1. Your device is currently not certified by Google. For more information on whether your device is certified, please visit: https://www.android.com/certified/partners/

    2. Your device is rooted and/or does not support DRM playback. You can check if your device supports DRM playback by downloading this app.

    If your device meets these requirements and you’re still experiencing issues, please let us know, and we’d be glad to look into it for you.

    Best,
    Mia

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi, I checked according to the suggestions given and my phone is all ok but Viki keeps having problems inside the app and saying it is not compatible during playback

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  • Hello nathaliarics_595,

    We're sorry to hear that you're still experiencing the same issue. 

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.
     
    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

     

    Thank you,

    Darl

     

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