[Closed] Video being frozen where ever it is left off

So i been having this prob. Whatever program i am watching and say i left it off on episode 3 and after little while come back to it. The video is frozen... the whole screen is frozen. And i have to get rid of that app from used app on my phone and start all over again by going in viki app then watch next episode. Otherwise it wouldn’t work. Any one else has this problem. Anything i can do to solve it?

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  • Having the same problem. Just tried to rewatch "go go squid" but its frozen when i left off and I've cleared the cache and re-installed but its still not working.

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  • Thank you for the reply. I was starting to wonder if it was only me. Yep i done the same.. re installed it few times now. There wasnt any next step i could find to try. I have emailed viki. Still waiting for reply

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  • Hi both,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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